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Hope & Glory Disaster Festival Saved By Skiddle

Indie | Monday 14th August 2017 | Rachel

Hope & Glory disaster festival didn’t reimburse its customers, so tickets sales company Skiddle did it for them.

The festival took place just last weekend, with a modest yet promising line up from the likes of James, Razorlight, The Pigeon Detectives and many more across the two-day festival that took place in Liverpool.

Despite the expectation of a fun filled weekend, many were, in fact, met with huge queues, set cuts due to bad time management, overcrowding and even the whole of Sunday to be cancelled.   

Organiser Lee O’ Hanlon was questioned about refunds for those who had forked out £90 for the disastrous weekend, in which his reply was ‘ticket purchasers should consult the company they purchased from’.

With such a lack of response from Hope & Glory festival itself, ticket supplier Skiddle stepped in to save the day, refunding Sunday ticket holders a full refund and giving 50% back to weekend ticket holders.

Events are never perfect with hiccups always around the corner. However, how these issues are dealt with is certainly important. Skiddle overshadowed Hope & Glory and its organisers this weekend by showing them how mistakes are amended and that customers should always be looked after. 

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