It has recently emerged that some passengers are actually unaware of the difference between on-and-off peak prices. As a frequent user of the London Underground system, I can say I am one of those people. Ina recent study, 45 per cent of those surveyed thought that the fare system is too complicated and I feel this is the case. The Oyster card remains, to me, a mystery, a year after receiving and using it. For example, I could top up £5 in one day, catch a train and two buses and my my Oyster card balance would have reached negative digits and cause me to owe Transport for London. Thje Oyster card is more effective for frequent transport than one-off bus tickets, but how money is deducted in terms of a person's journey is unclear.
It is easy to agree with the Office of Rail Regulation. The Oyster pricing needs to be readdressed. In train stations, the prices should be easily accessed by a passenger and station workers shopuld be on hand to clarify any problems with the system. However, the comments of the chief executive of the Association of Train Operating Companies, Micheal Roberts, do not ease the thoughts of angry customers. He says that, a lot has been done to make things as straightforward as possible for passengers and we are committed to doing better". Allt this vague comment does is certify that ticket prices are going to continue to be extortionate and we just have to wait until 1st January 2012 for another ticket hike.